FAQ
Have questions about a specific ingredient? Email us at hello@shopacorn.com - we're here to help you understand what goes into your skincare.
ABOUT US
We're a skincare brand born from a profound realization in our family's oak grove that what we put on our skin matters deeply. We combine nature's wisdom with scientific innovation to create effective, accessible luxury skincare that delivers transformative results.
We put your skincare success first. Always. Our formulas combine premium ingredients with cutting-edge science to create clean, effective skincare that delivers professional results without unnecessary complexity.
The '+' symbolizes the power of meaningful combinations: nature with science, tradition with innovation, and premium quality with accessibility. It's our promise to deliver skincare that brings together the best of both worlds.
Every formula starts with carefully selected ingredients that are both powerful and pure. We focus on creating multifunctional products that simplify your routine while maximizing results through the perfect blend of marine nutrients, botanical extracts, and scientifically-proven actives.
We believe in the power of simple beginnings and strong results. Our commitment remains rooted in creating products that are good for both you and the environment, making premium skincare an attainable everyday joy.
PRODUCTS
We combine the best of science and nature, featuring marine-derived nutrients, powerful botanicals, and clinically-proven active ingredients. Each formula is thoughtfully crafted to deliver maximum results with minimum fuss.
Keep your natural skincare essentials in a cool, dry place, protected from direct sunlight. Just like the sheltering branches of an oak, this simple care ensures your products maintain their transformative power.
Apply products from thinnest to thickest consistency: start with serums, follow with eye cream, and finish with moisturizer. Always finish with SPF (coming soon!) during daytime use.
Yes! Our formulas are thoughtfully crafted to be effective yet gentle. We recommend patch testing new products on a small area for 24 hours before full application.
We thoughtfully choose each ingredient for both its power and purity. Our formulas combine marine wisdom with botanical intelligence:
Marine-Derived Nutrients
Our signature marine complex features kelp, seaweed, and dual algae varieties, sustainably sourced from the ocean's depths. These powerful ingredients deliver essential minerals and nutrients that help transform your skin.
- What: Kelp, seaweed, red algae, micro-algae
- Benefits: Rich in minerals, provides deep hydration, supports skin renewal
Botanical Intelligence
We harness nature's most effective ingredients like kale and antioxidant-rich plant extracts. Each botanical is selected for its proven benefits and ability to work in harmony with your skin.
- What: Kale extract, aloe vera, jojoba oil
- Benefits: Packed with vitamins C, A, K, antioxidants, natural oils
Scientific Innovation
Our stable form of vitamin C, advanced peptide complexes, and biomimetic ingredients demonstrate our commitment to gentle yet effective formulation.
- What: Stable vitamin C (3-O-Ethyl Ascorbic Acid), peptides, niacinamide, hyaluronic acid
- Benefits: Brightening, collagen support, hydration, skin barrier strength
Clean Approach
- All ingredients tested for stability and effectiveness
- Formulated to work in harmony with your skin
- No harsh additives
- Each ingredient selected with purpose
SHIPPING & RETURNS
We believe in making clean, effective skincare accessible. That's why we offer:
Free shipping on all orders $45+
- Standard 0-1lb. (3-5 business days): $6.99
- Standard 1-5lbs. (3-5 business days): $9.99
- Express (2-3 business days): $9.99
Orders typically ship within 1-2 business days
Tracking information provided via email once your order ships
Just like nature's cycles, we aim to keep our shipping process simple and reliable.
We process orders with the same care we put into crafting our products:
- Orders placed before 2 PM EST ship same day (Mon-Fri)
- Standard shipping: 3-5 business days
- We currently ship within the continental United States
Track your transformation journey with our detailed shipping updates sent straight to your inbox.
We take great care in packaging your products, but if something isn't right:
- Contact us within 48 hours of delivery
- Send photos of the damaged items and packaging
- We'll ship a replacement right away
- No need to return the damaged items - Follow our repurpose ideas!
Like nature's ability to renew and restore, we're committed to making things right when they don't go as planned.
Your satisfaction matters to us. We stand behind our products with a straightforward return policy:
- Experience our product with confidence - we offer a 30-day satisfaction guarantee on all U.S. orders - no questions asked (we trust you!)
- Here’s where we do things differently: If a product isn't your perfect match, keep it. Instead of shipping it back, we invite you to share it with someone whose skin might love it, or mindfully repurpose it. This approach honors both your time and our environment.
- You’ll receive a full refund (minus any shipping) to your original payment method within 5-7 business days
- If your product arrives damaged or there’s an issue, reach out to us at hello@shopacorn.com - like the oak’s strength, our commitment to making things right runs deep.
We believe in building strong relationships through trust and transparency. If you're not happy, we’ll still make it right—no hoops to jump through.
We keep your experience as pure and simple as possible:
- Email us at hello@acornandoak.com
- Include your order number
- What didn’t work for you (this helps us grow and improve)
- Totally optional: Let us know how you plan to repurpose or share your product!
- You’ll receive a confirmation email once we receive your inquiry and we'll process your refund within 5-7 business days to your original payment method.
How should I mindfully repurpose my product?
- Here are some earth-friendly ways to give your product new purpose:
- Share the glow: Gift it to a friend or family member who might love it
- Recycle mindfully:
- Rinse containers thoroughly
- Check local recycling guidelines for proper disposal
- Repurpose creatively:
- Use moisturizers as hand or body cream
- Transform serums into cuticle oil
Like the oak's cycle of renewal, every product can find its purpose. Together, we're creating beauty that honors both your skin and our earth.